Return and Refund Policy

This Return and Refund Policy ("Policy") governs the terms under which products purchased through Evahting ("Us", "We", or "Our") on https://www.evahting.com (the "Service") may be returned, repaired, replaced, or refunded. Evahting operates as an online marketplace where products may originate directly from the Evahting Store or from an independent third-party Store on Evahting.

By placing an order on our platform, you acknowledge and agree to the terms outlined in this Policy, which complies with the Consumer Protection Act of Barbados.

1. Fulfillment Origin and Responsibility
Products available on the Evahting Service are supplied through two distinct channels:
i. The Evahting Store: Items sold, fulfilled, and shipped directly by Evahting. For these items, Evahting acts as the primary merchant and direct point of contact for all return or defect claims.
ii. A Store on Evahting: Items sold and fulfilled by independent third-party vendors utilising the Evahting marketplace framework. While Evahting assists in facilitating communication and resolution, the individual third-party vendor is primarily responsible for honoring and managing the specific fulfillment, return instructions, and validation of product defects for items originating from their store.

2. No Tolerance for Buyer's Remorse
In accordance with consumer laws and general commercial practices in Barbados, Evahting has a zero-tolerance policy for buyer's remorse.
• Once an order is successfully processed, paid for, and delivered in good, non-defective condition, we do not accept returns, issue refunds, or grant exchanges simply because you have changed your mind, realized you selected the wrong size/colour (where accurately described), found the item cheaper elsewhere, or no longer have a need for the product.
• Please carefully review your cart, product specifications, descriptions, and sizing guides prior to completing your purchase.

3. Statutory Rights and Defective Goods
Pursuant to Section 23 of the Consumer Protection Act of Barbados, consumers are legally entitled to remedies if goods received are defective, damaged upon arrival, or fail to match the description provided at the time of sale.
• If a product delivered by Evahting or a Store on Evahting is found to be structurally defective, unsafe, or materially non-compliant with the listing:
    • You have the right to request a repair, replacement, or full refund.
• Statutory remedies do not apply to regular wear-and-tear, misuse, accidental damage caused after delivery, or failure to follow product care guidelines.

4. Return and Defect Claim Process
If you receive a defective or damaged item, you must adhere to the following steps to initiate a claim:
i. Notification Window: Notify our support team or the respective vendor via your Evahting account dashboard within seven (7) business days of receiving the delivery.
ii. Documentation: Provide your Order ID, clear photographs or video evidence of the defect/damage, and a brief explanation of the issue.
iii. Validation & Inspection: The Evahting Store or the specific Store on Evahting will review the submission. If validated, instructions for returning the item (if physical return is required) will be provided.
iv. Resolution: Approved claims will be resolved via a direct replacement unit, authorised repair, or a refund to the original method of payment within fourteen (14) business days of receiving and inspecting the returned merchandise.

5. Contact Us
If you have questions regarding this Return and Refund Policy, or need help with an active order originating from the Evahting Store or a Store on Evahting, please contact us at evahting@gmail.com.